Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Responsibilities

• Diagnose and resolve customer inquiries related to planning, flying, processing, and analyzing data using the client’s products; escalate complex issues to internal teams when necessary.
• Educate and empower users to become confident end‑users, ensuring each interaction leaves a positive impression.
• Develop and maintain clear, user‑friendly documentation and FAQs to support common customer needs.
• Identify recurring challenges faced by end‑users and recommend improved solutions to enhance product usability.
• Take ownership of generating, troubleshooting, and delivering high‑quality geospatial data products (e.g., orthophotos, point clouds, contour maps, DSMs).
• Process imagery data using the client’s photogrammetry tools and technology.
• Ensure all delivered data products meet customer requirements and service level agreements (SLAs); provide troubleshooting, reporting, and analysis for any products that fall short of standards.
• Support the smooth operation of the data processing pipeline, ensuring timely and accurate delivery of outputs.

Qualifications

• Bachelor’s degree in Geodetic Engineering or a related field.
• Minimum 1 year of experience with photogrammetry and GIS tools such as Pix4D, Agisoft, Global Mapper, QGIS, or ArcGIS.
• Preferred: 1+ years of experience troubleshooting issues in automated data processing pipelines (not limited to imagery).
• Preferred: 1+ years of experience working with databases, ideally MySQL.
• At least 2 years of experience providing direct technical support and resolutions.
• Excellent oral and written communication skills in English.
• Ability to use technical terminology effectively while simplifying complex solutions for diverse audiences.
• Strong analytical and problem‑solving skills, with the ability to troubleshoot, replicate, and escalate issues as required.
• Demonstrated empathy, diplomacy, and composure under pressure when handling customer concerns.
• Proactive, team‑oriented mindset with a self‑starter approach.
• Willingness to work night shifts and/or flexible schedules.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.