HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
SUMMARY As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain business value As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain business value from our products and services, and answer basic technical questions regarding the platform and sales growth tactics. By engaging our customers using both an educational approach and transactional approach, you'll position yourself as the "go-to" person and serve as the trusted point of contact across the lifecycle milestones of onboarding, adoption, and advocacy. Equipped with the knowledge of what it takes for customers to succeed with the client, you will serve as the voice of your customers' training and educational needs, providing feedback to the CSM and Customer Marketing teams.
RESPONSIBILITIES
● Be the primary point of contact for basic training and fundamental platform, eCommerce, and marketing questions
● Help customers through email and online presentations growth accomplishments
● Utilize tools to track assigned account metrics and health, learning development, and
● Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
● Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ● Monitor and analyze customer’s usage of our product
● Responsible for working with the Implementation and Customer Success Management teams to integrate and train new clients 1 Customer Success Manager I POSITION REQUIREMENTS
● Experience with training or video conferencing platforms preferred (e.g., Zoom, Google Meet)
● 1-3 years of experience in account management, training, and/or customer onboarding
● SaaS experience preferred (e.g., Zendesk, Salesforce)
● 1-3 years of eCommerce experience preferred (Amazon and eBay marketplace experience is advantageous but not required)
● Strong verbal and written communication skills
● Excellent interpersonal skills with the ability to engage in meaningful dialogue, build strong relationships, and provide personalized support
● Self-motivated and able to work independently
● A proactive approach to customer success and problem-solving.
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
