HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Role Purpose

To ensure customer satisfaction through the timely resolution of customer concerns whilst adhering to the company’s procedures and striving to be the customer’s supplier of choice.

Position Detail

The main responsibilities of your role include:

• Ensuring that customer satisfaction is met and exceeded at all times.

• Displaying an attitude that encompasses the Company’s ethos of a World Class Service.

• Maintaining accurate customer correspondence files and related documents so a complete history is accessible at all times.

• Processing and tracking customer orders through shipping and transportation, including follow-up with customers as required, ensuring 100% on-time delivery.

• Communicating with customers regarding orders, pricing, transportation, etc.

• Providing customers with order confirmations, available lead times and prices upon request.

• Maintaining effective communication between operations, marketing, category management and buying to effectively respond to customer enquiries regarding product availability, pricing and delivery requirements.

• Communicating with buying team representatives regarding customer concerns relating to quality of product.

• Being responsible for customer service of non-quality-type complaints.

• Providing support for Marketing to the customer as directed.

• Providing various other customer service duties as requested by members of the Customer Care team or management.

• Demonstrating strong interpersonal, time management and organisational skills, together with a proven commitment to providing World Class Customer Service excellence.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.