HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

As a Credit Controller, you’ll work closely with our Collect clients to support the management of overdue accounts. You will be responsible for handling client follow-ups, resolving aged debts, maintaining accurate records, ensuring payment reconciliation between payments and invoices, and ensuring a high level of service in all interactions.

RESPONSIBILITIES:

• Follow up with customers regarding invoices, payments, and account balances through calls and emails, ensuring a positive and professional experience.

• Perform payment reconciliation to verify payments match corresponding invoices and resolve discrepancies.

• Respond to enquiries and provide support related to billing concerns while maintaining a high level of customer satisfaction.

• Collaborate with clients to resolve aged debt and agree on payment arrangements when necessary.

• Maintain and update customer records in the Collect system, ensuring data accuracy and completeness.

• Build a rapport with customers to encourage timely payments and maintain strong business relationships.

• Utilise Xero or Microsoft Dynamics to manage customer accounts, invoices, payments, and account records.

QUALIFICATIONS:

• At least 2 years of experience in handling outbound calls with customer service, credit, or collections exposure.

• Excellent verbal and written English communication skills.

• Strong problem-solving skills with the ability to negotiate and manage conflict.

• Highly organised, with the ability to prioritise and work independently.

• Experience in Xero or Microsoft Dynamics is preferred.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.