HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Role and Responsibilities
Primary functions of this role include but are not limited to:
- Evaluate and triage communications intake for the organization
- Respond to advisor inquiries
- Resource alignment/support delegation
- Format records in Salesforce
- Generate location qualification reports
- Utilize Knowledge in Salesforce
- Attend regular team and company trainings
- Continuous learning of role development
- Coverage as need for Triage & Intake Team
Qualifications and Education Requirements
- High school diploma or equivalent
- Salesforce knowledge (preferred not required)
- Basic excel skills
- Excellent writing and communication (written and verbal)
- Customer Service background
- Basic Computer knowledge
- Basic Microsoft Office knowledge (Outlook)
Preferred Skills
- Multitasking
- Detail driven
- Organized
- Self-Motivated
- Strong Communication (written and verbal)
- Personable
- Team player
- Adaptable/quick learner
- Forward thinker
- Approachable
Additional Notes
This position is entry level and will be data drive and advisor facing. Additional job duties, projects may be assigned. Prior experience in telecommunications operations support is preferred but not required.
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
