HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Key Responsibilities

• Design and develop product-focused micro-learning modules.
• Translate product information into engaging, learner-friendly content for pharmacy teams.
• Develop short assessments and reference materials to reinforce learning.
• Build, manage, and maintain an eLearning content library.
• Apply and evolve eLearning templates and design standards.
• Facilitate basic systems training for network partners, providing practical walkthroughs of core platforms and workflows to support adoption and effective use
• Ensure all content meets quality, brand, and accuracy standards, incorporating review feedback.

Qualifications

• 3+ years’ experience in Instructional Design, eLearning Development, or a related role.
• Experience in retail, pharmacy, or healthcare preferred.
• Strong ability to simplify technical or product information into practical learning experiences.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.