HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
General Responsibilities:
● Provide inbound customer support via phone, email and live chat to ensure questions are resolved promptly and thoroughly.
● Helptotroubleshoot more complex client inquiries and triage or escalate issues when necessary.
● Thinkcritically about the product to provide and log feature requests and product ideas to our Product and Engineering teams.
● Testandreplicate bugs or issues with the platform/product and escalate as needed.
● Assist with data entry and manipulation via Excel, Word and PDF.
● Completeadministrative tasks to ensure the efficiency of the company, around the clock.
● Reviewclient applications and provide suggestions and feedback.
Actasamainpoint of contact to provide smooth communication between different teams or team members.
● Thereisopportunity to learn and be involved at every point of the company while helping and building relationships with a wide range of EventMobi clients across the world.
Position Requirements:
● Candidate must possess at least a Bachelor’s College Degree
● Atleast 3+years of work experience in the software industry
● Proficiency in Microsoft Office applications
● Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
● Demonstrate commitment in upholding core values and behavioural standards
● Excellent customer service, problem solving and analytics skills
● Ability to be flexible, adaptable and work in a fast-paced environment
● Strongcommandofthe English language, both oral and written Nice to Haves:
● Experience with CRM tools such as Zendesk or Hubspot
Experience working in a startup environment or with a tech company
● Experience working with multiple Support channels (Phone, Email & Chat)
● Knowledgeandexperience of the events industry
● Understanding of CSS and HTML
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
