HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Key Responsibilities

The main responsibilities of the role include:

• Preparing and submitting credit claims through the implementation of documented and standardised policies, procedures, and processes.
• Ensuring the accuracy of data inputs to facilitate informed business decisions and negotiations with suppliers.
• Assisting in the implementation of continuous improvement initiatives, ensuring clear communication and alignment between departments, including Buying, Customer Care, Operations, and Finance.
• Ensuring the appropriate amount and type of supporting evidence is collected to facilitate successful claim recovery, including images, delivery confirmations, and other relevant documentation.
• Communicating with suppliers and carriers to assist with claims and disputes in accordance with agreed trading terms and company policies.
• Building and maintaining strong relationships with suppliers to ensure the smooth management of accounts and encourage timely recovery of payments.
• Ensuring compliance with relevant terms, policies, and procedures.
• Performing accurate data entry and general administrative tasks as required.

Experience and Qualifications

The ideal candidate should possess the following:

• Previous experience in customer and/or supplier relationship management.
• Strong command of the English language and excellent communication skills, including the ability to identify and communicate issues and propose solutions.
• Ability to meet deadlines and effectively prioritise workloads.
• Positive, proactive, and motivated attitude.
• Proven ability to take responsibility and ownership of tasks to achieve successful outcomes.
• Ability to thrive in a fast-paced working environment.
• Excellent attention to detail.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel, with strong technical aptitude.
• Understanding of eCommerce shipping and operational processes is advantageous but not essential.

Additional Responsibilities

The successful candidate is also expected to contribute to:

• Maintaining positive workplace culture and professional behavioural standards through leading by example.
• Preparing and participating in management presentations as required.
• Undertaking other duties and responsibilities as reasonably required.

Personal Attributes

We value individuals who bring a positive attitude, good humour, adaptability, and a strong sense of personal accountability to the team.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.