HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

The Strategic Initiatives Coordinator serves as a coordination hub for records, committee support, deadline tracking, documentation, student and faculty communication, and escalation of issues requiring policy, budget, academic, personnel, or compliance authority.

The Strategic Initiatives Coordinator provides broad administrative and coordination support to help assigned offices, teams, and stakeholders operate efficiently and consistently.

• Administrative point of contact: Serve as a first-point administrative contact for routine questions, scheduling needs, records requests, document routing, and general service navigation.
• Cross-office coordination: Coordinate routine follow-up with relevant departments, track next steps, clarify ownership, and escalate unresolved or policy-sensitive matters to the appropriate leader.
• Records and communications: Maintain accurate rosters, trackers, folders, deadline calendars, templates, correspondence, action-item lists, and administrative records for assigned work areas.
• Document preparation and routing: Prepare standard documentation, assemble complete packets, route materials for review or approval, and support timely completion of administrative processes.
• Meeting and committee support: Schedule meetings, prepare agendas, distribute materials, record decisions and action items, track follow-up, and maintain organized meeting records.
• Deadline and milestone tracking: Monitor assigned deadlines, recurring cycles, deliverables, approvals, and required follow-up to help work move forward on schedule.
• Operational support: Assist with logistics, onboarding materials, resource organization, shared files, communications, and routine process support across assigned administrative functions.
• Process documentation and escalation: Document recurring barriers and workflow inefficiencies; recommend practical improvements and escalate decisions outside the coordinator’s authority.

Required Qualifications

• Bachelor’s degree in business administration, education, higher education administration, ministry, or other related field; or equivalent experience is an advantage.
• Two or more years of administrative coordination, academic support, program operations, student services, committee support, or related experience.
• Strong organization, communication, attention to detail, follow-through, diplomacy, confidentiality, and service orientation.
• Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, and SharePoint, or demonstrated ability to learn systems quickly.
• English fluency required

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.