HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Key Responsibilities

• Accurately process sales orders and ensure timely communication with internal departments, including the creation of pandadoc agreements

• Coordinate admin requests and communications with clients, ensuring requests are fulfilled efficiently.

• Work with the finance team to issue invoices for signed agreements and follow up with clients for initial payments.

• Provide day-to-day administrative support to the sales team, including CRM updates, HubSpot user access, and maintenance of customer records.

• Maintain Monday.com board tracking for both sales and distribution teams. 

• Liaise with the warehouse and support teams to prepare and track order fulfilment.

• Manage Evolt inbox, ensuring all emails are correctly allocated within set timeframes.

• Manage a proactive administrative process to maintain insights subscriptions.

• Triage and qualify incoming leads, ensuring they enter and follow the defined sales process.

• Process administrative updates in hubspot, as requested by direct manager.

• Oversee the lost leads process and help reactivate opportunities.

• Manage printer orders

• Perform customer welcome calls

• Other administration tasks as trained and instructed by direct manager.

Qualifications, Experience & Skills

• Proven experience in a sales administration or customer service/call centre role.

• Understanding of sales operations and processes.

• Experience with CRM software (ideally Hubspot) and document creator platforms (ideally pandadoc)

• Ability to communicate effectively with internal and external customers and stakeholders.

• Ability to work independently and collaboratively in a fast-paced environment.

• A systems and focused approach with high attention to detail.

• Strong organisational skills and the ability to manage lead discovery, qualification and nurture processes.

• Ability to work within established processes and adapt to new ones as needed.

• Multi-tasker - managing tasks to completion.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.