HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Sales Development Representative (SDRs) are the tip of the spear. That means they are responsible for making sure customers who start our online application for insurance successfully complete them. SDRs interface with customers through several channels, such as instant messaging, and inbound and outbound phone calls, and provide assistance to Advisors in both quoting and selling small commercial insurance. Ideal for someone starting their career that wants a blend of technology and insurance.

Essential Functions:

• Be the first point of contact for prospective clients calling in.
• Take both in and outbound calls for commercial insurance applications for and work very closely with the Advisors.
• Maintain a high degree of product knowledge and customer service expertise.
• Promote and enhance customer service by providing professional and effective assistance.
• Outbound lead follow-up.
• Ability to adapt to change in a fast paced startup environment.
• Take on special tasks and assignments as needed.
• Work effectively as part of a team.
• Effectively communicate (verbally and written) information with team members and prospects.
• Performs other duties as assigned.

Minimum Qualifications:

• The Sales Development Representative must satisfy the following minimum qualifications:
• High School Diploma or GED required.
• Basic computer literacy, G suite preferred and Salesforce a plus.
• Strong presentation and telephone skills.
• Customer service and sales experience preferred, especially in call center environment

Skills and Attributes:

Energetic; customer oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the customer; ability to work quickly; strong work ethic, and willingness to learn and improve in all aspects of the position; passion to grow within the company and a strong desire for a successful career in insurance sales.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.