HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Key Responsibilities:
- Design and map supply chain processes for continuous improvement
- Define/document ‘as‑is’ and ‘to‑be’ processes, create capability maps, and translate requirements
- Support systems design/configuration (including Salesforce & Salescloud integration)
- Ensure master data accuracy and seamless execution
- Collaborate across B2B/Sales, logistics, finance, engineering, and service delivery teams
- Explore AI solutions to enhance operations and efficiency
Candidate Profile:
- At least three years of experience in BPM, process mapping, logistics flows, and KPIs
- Strong SQL and advanced Excel proficiency
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
