Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Key Responsibilities:

• Support the Supply Chain Technology Manager and Team Leader in process design, systems integration, and master data management for continuous improvement.

• Map and document current ("as-is") and future ("to-be") processes; create capability/feature maps and actionable requirements.

• Assist in the configuration and integration of supply chain systems, including Salesforce/Salescloud.

• Ensure effective master data for seamless operations.

• Collaborate with cross-functional teams (B2B/Sales, logistics, service delivery, category management, finance, engineering) to optimize system functionality.

• Explore AI solutions and transition support tasks to operations.

• Provide ongoing support for process integration and improvements.

• Drive technical efficiency across Temple & Webster’s supply chain.

Candidate Requirements:

• Six Sigma professional with hands-on experience in logistics/supply chain methodologies (e.g., Pareto, 5 Whys).

• Skilled in BPM, process mapping, logistics/material flow analysis, and Six Sigma tools.

• Comfortable with emerging tools like ChatGPT to improve processes.

• Strong collaborator and communicator across business units.

• Proficient in data classification, logistics KPIs, and business metrics.

• Experienced in SQL (querying, relational databases) and advanced Excel (formulas, pivot tables).

• Background in logistics, e-commerce, OMS, shipping, and system integrations (preferred)

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.