Job Description
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Job Title:  Payroll Administration Officer
Req Id:  4175
Posting Start Date:  9/14/26

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Job Description: 

 

ABOUT THE ROLE

The Payroll Administration Officer provides accurate, timely and confidential payroll administration support to an Australian business. The position is responsible for high-volume data entry, employee record maintenance, first-line payroll query support and routine reporting for the Australian payroll function.

The role forms part of the broader Payroll team and works closely with Australian-based colleagues and other Philippines-based team members. It requires disciplined attention to detail, sound judgement about when to escalate, and a genuine willingness to learn the organisation's systems, rosters, allowances and employment conditions.

 

KEY RESPONSIBILITIES

Timesheet Data Entry

  • Enter and validate timesheet data in the payroll system in line with payroll schedules and documented procedures.

  • Check entries for completeness, project allocation, roster patterns, hours, allowances and obvious anomalies.

  • Resolve routine discrepancies or promptly escalate exceptions to the Australian Payroll team.

 

Employee Records

  • Create and maintain accurate employee records and supporting documentation.

  • Process approved changes to employee details and retain records in line with organisational requirements.

  • Complete quality checks and protect personal and payroll information at all times.

 

Payroll Queries

  • Respond professionally to basic payroll questions from employees through approved channels.

  • Provide factual updates based on approved information and avoid interpreting complex entitlement matters.

  • Recognise non-routine, sensitive or high-risk matters and escalate them without delay.

 

Month-End Reporting

  • Export payroll data into Excel and format reports for review.

  • Perform completeness and reasonableness checks before submitting reports to the Payroll team.

 

SharePoint and Records

  • Use Microsoft SharePoint to store, retrieve and maintain controlled payroll documentation.

  • Follow naming, version control, access and retention requirements.

 

GENERAL RESPONSIBILITIES

  • Meet payroll calendars, cut-off times and agreed service expectations.

  • Follow organisational procedures, approval controls, privacy requirements and information security practices.

  • Maintain clear work records, task status updates and supporting evidence for review or audit.

  • Participate in training, team meetings, process documentation and continuous improvement activities.

  • Support system or process upgrades by testing, documenting issues and adopting approved changes.

  • Undertake other reasonable payroll or administration duties within the position's capability and scope.

 

QUALIFICATIONS

  • Bachelor's degree in Accounting or a related field.

  • Demonstrated experience in Australian payroll administration, high-volume data entry, or a closely related administrative role is required.

  • Payroll or workforce administration experience in construction, EPC, energy, oil and gas, mining, or contracting.

  • Experience with COINS, iChris, or a comparable payroll, HR, or construction ERP system.

  • Competence in Microsoft 365, particularly Excel, Outlook, Word, and SharePoint.

 

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.

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