HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
Support day-to-day delivery operations by monitoring live deliveries, assisting drivers and customers, and resolving real-time issues. This is a fast-paced, frontline role that requires strong communication skills, attention to detail, and the ability to work under pressure.
Key Responsibilities
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Live Delivery Support: Monitor active deliveries, track progress, and resolve issues such as delays or disruptions in real time.
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Customer & Driver Support: Handle calls, chats, and tickets, providing timely and professional assistance.
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Ticket Management: Create, update, and resolve tickets while following standard procedures.
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Dispatch Oversight: Assign delivery jobs and ensure efficient allocation of tasks to drivers.
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Issue Resolution: Quickly identify and address operational problems, escalating when necessary.
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Monitoring & Tools: Use dashboards and systems to track performance and prevent issues.
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Collaboration: Work closely with team leaders and internal teams to maintain smooth operations.
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Reporting: Contribute to daily updates on performance and recurring issues.
Qualifications
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Experience in customer service, logistics, or operations is preferred
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Strong problem-solving and multitasking skills
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Excellent verbal and written communication
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Ability to work in a fast-paced, high-pressure environment
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Comfortable using tools such as chat systems, dashboards, and ticketing platforms
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Experience with dispatch systems or tools like Zendesk is a plus
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
