HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Role Purpose

As part of the Data & Analytics team, you will collaborate with multiple business teams to deliver actionable, data-driven recommendations. You will measure the impact of initiatives, identify opportunities, and support Temple & Webster’s strategic roadmap through data insights.

Key Responsibilities

• Lead analytics projects across business teams, providing analyses and actionable insights to guide strategy and execution.
• Support teams with data-based recommendations that drive decision-making.
• Define and track strategic and operational metrics to ensure accuracy.
• Analyse large volumes of customer and transactional data, championing insights to stakeholders.
• Partner with Data Engineering & BI teams to design and implement automated dashboards, and identify emerging data needs.

Experience & Qualifications

• 2–3 years’ experience transforming raw data into actionable insights, ideally in e-commerce.
• Strong analytical and problem-solving skills, with commercial acumen to shape recommendations.
• Proficiency in SQL.
• Experience managing stakeholders and communicating effectively with internal teams.
• Proven ability to analyse customer and transactional data.
• High attention to detail, curiosity, and critical thinking skills.

Desirable Skills

• Experience with Tableau.
• Familiarity with BigQuery.
• Knowledge of Clickstream data.
• Experience in experimentation and A/B testing.
• Data modelling expertise.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.