HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

As a Customer Service Representative, you will be a key member of our service team, primarily interacting with customers through inbound phone calls and emails. Your role is crucial in ensuring excellent service for our rapidly growing customer base. You will assist customers post-policy purchase and connect them with their Account Managers for complex servicing requests.

RESPONSIBILITIES:
• Efficiently manage inbound customer service calls daily.
• Skillfully resolve customer issues and provide mely solu ons.
• Facilitate seamless communica on between customers and their designated Account Managers for specialized support.
• Promptly furnish customers with per nent account informa on upon request.

QUALIFICATIONSAND SKILLS:
Minimum of 2 years prior experience in handling inbound customer service inquiries.
Proficiency in basic computer operations, with a preference for proficiency in G Suite and
familiarity with Salesforce.
Demonstrated proficiency in presentation and telephone etiquette.
Preferred background in customer service and sales, particularly within a call center
environment.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.