HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
As a Customer Service Representative, you will be a key member of our service team, primarily
interacting with customers through inbound phone calls and emails. Your role is crucial in
ensuring excellent service for our rapidly growing customer base. You will assist customers
post-policy purchase and connect them with their Account Managers for complex servicing
requests.
RESPONSIBILITIES:
• Efficiently manage inbound customer service calls daily.
• Skillfully resolve customer issues and provide timely solutions.
• Facilitate seamless communication between customers and their designated Account
Managers for specialized support.
• Promptly furnish customers with pertinent account information upon request.
QUALIFICATIONSAND SKILLS:
Minimum of 2 years prior experience in handling inbound customer service inquiries.
Proficiency in basic computer operations, with a preference for proficiency in G Suite and
familiarity with Salesforce.
Demonstrated proficiency in presentation and telephone etiquette.
Preferred background in customer service and sales, particularly within a call center
environment.
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
