HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

This role supports the rollout of Yoobic by helping to organise, migrate, and set up content and users on the platform. The goal is to ensure a clean, structured, and easy-to-use system at launch.

Key Responsibilities

• Upload, format, and organise documents and content in Yoobic
• Help clean up and standardise content (naming, structure, version control)
• Review existing files and decide what should be kept, updated, or removed
• Add tags and categories to make content easy to search
• Support user setup (logins, access, permissions, basic troubleshooting)
• Assist with bulk updates to user and system settings
• Work with teams to gather and validate content before uploading
• Help test the platform, checking content, links, and usability
• Keep records of updates and migrated content

What We’re Looking For

• Experience in admin, coordination, or data/content support roles
• Strong attention to detail and organisation skills
• Comfortable working with documents, files, and digital systems
• Experience with content management systems is a plus
• Good communication skills and ability to follow up with stakeholders

Contract Details

• 3-month fixed-term contract
• Immediate start preferred

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.