HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Key Responsibilities

• Manage finance-related customer support tickets received through Salesforce.

• Respond to customer inquiries regarding: o Invoice requests o Payment setup o Credit card updates o Billing-related questions o Account payment information • Investigate customer concerns using Salesforce and internal billing systems.

• Research account information and provide accurate responses within established service level expectations.

• Collaborate with internal Support and Finance teams to ensure timely issue resolution.

• Learn internal billing processes, systems, and workflows. 

• Maintain accurate documentation of customer interactions and ticket updates.

• Assist with additional administrative and operational tasks as assigned.

• Triage tickets to other departments and teams when needed. 

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.