HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

We are looking for a Customer Support Specialist to support customers with finance-related inquiries through our ticketing system.
The ideal candidate is comfortable investigating customer issues, navigating multiple systems, and providing accurate resolutions while delivering excellent customer service.

Key Responsibilities
• Manage finance-related customer support tickets received through Salesforce.
• Respond to customer inquiries regarding:
    o Invoice requests
    o Payment setup
    o Credit card updates
    o Billing-related questions
    o Account payment information
• Investigate customer concerns using Salesforce and internal billing systems.
• Research account information and provide accurate responses within established service level expectations.
• Collaborate with internal Support and Finance teams to ensure timely issue resolution.
• Learn internal billing processes, systems, and workflows.
• Maintain accurate documentation of customer interactions and ticket updates.
• Assist with additional administrative and operational tasks as assigned.
• Triage tickets to other departments and teams when needed.

Qualifications:

Required
• At least a High School Diploma or equivalent.
• At least two (2) years of experience in Customer Support, Billing Support, or Customer Service.
• Basic understanding of finance, billing, or accounting concepts.
• Strong written English communication skills.
• Experience using CRM or ticketing platforms (Salesforce experience is highly preferred).
• Strong attention to detail and organizational skills.
• Self-motivated with the ability to learn new systems quickly.

Preferred
• Experience working with billing or invoicing systems.
• Experience supporting billing or payment-related customer inquiries.
• Previous experience in a SaaS or software support environment.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.