HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

POSITION OVERVIEW:

As a Customer Service Representative, you’ll be the first point of contact for our customers; answering inquiries, resolving issues, and ensuring smooth delivery experiences. You’ll work with a supportive team, using both phone and email to help our customers.

JOB DUTIES AND RESPONSIBILITIES:

 • Answer inbound customer calls in a professional and friendly manner

• Assist with updating delivery details and handling order inquiries

• Respond to and manage customer complaints and escalations

• Conduct basic CRM data entry and cleanup

• Make occasional outbound calls and send follow-up emails 

REQUIREMENTS: 

 Strong verbal and written English communication skills

• A friendly, personable, and customer-first attitude

• Confidence and professionalism in phone calls

• Basic computer/CRM navigation skills

• Experience in customer service (retail, hospitality, or similar) is a plus

• Willingness to learn and grow in a fast-paced environment. 

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.