HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

We are seeking a dedicated Customer Service Representative / Sales Administrator to join our team. This role involves managing the complete supply chain process for designated customer accounts, including presales, order processing, back-order management, and after-sales inquiries.

The ideal candidate will thrive under pressure, ensuring smooth operations and occasionally coordinating the work of others. This position requires a solid understanding of ICT infrastructure lifecycle, with tasks performed according to established routines and procedures.

Job Duties and Responsibilities

• Customer Account Management: Serve as the primary or secondary contact for key customer accounts, ensuring excellent service and relationship management.

• Quote and Order Management: Handle day-to-day management of quotes and orders, ensuring accuracy and efficiency.

• Reporting: Produce timely and accurate customer and internal reports, fulfilling all reporting requirements.

• Stakeholder Interaction: Collaborate effectively with internal and external stakeholders to ensure seamless operations.

• Data Management: Process and maintain workplace information in Salesforce and ITQuoter, ensuring data integrity.

Competencies and Experience Required

• Customer Focus: Strong customer service skills with a commitment to meeting client needs.

• IT Knowledge: Basic understanding of general IT concepts, including EUC, data centres, storage, and ICT infrastructure.

• Tools Proficiency: Intermediate knowledge of Excel, Salesforce, and ITQuoter for data management and reporting.

• Communication Skills: Strong verbal and written communication abilities for effective stakeholder interaction.

• Attention to Detail: High level of accuracy in all tasks.

Requirements

• Minimum of 2 years’ experience in customer service, sales support, or administrative roles (preferred).

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).

• Strong attention to detail with the ability to manage multiple tasks efficiently.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively within a team.

• Experience with CRM tools such as Salesforce is a plus.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.