HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our logistics team. The ideal candidate will handle customer inquiries, track shipments, resolve issues, and ensure a seamless logistics experience for our clients. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

JOB DUTIES AND RESPONSIBILITIES

• Assist customers with shipment tracking, delivery updates, and issue resolution.
• Communicate with carriers, drivers, and warehouse teams to ensure smooth operations.
• Handle customer inquiries via phone, email, or chat professionally.
• Process orders, returns, and shipment-related documentation.
• Maintain accurate records and update customers on logistics status.
• Coordinate with internal teams to resolve delays and shipment exceptions.

REQUIREMENTS

• At least one (1) year of experience in customer service or logistics is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in CRM tools such as HubSpot and logistics tracking systems.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.