HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Overview
Supports OEM-aligned dealerships in adopting and growing the eCommerce platform. Focuses on onboarding, training, and relationship-building to ensure long-term success within OEM standards. Works closely with CSMs, Implementation, and Support teams. Initially in-office; hybrid eligibility after 90 days based on performance.
Key Responsibilities
- Act as primary contact for assigned dealership accounts
- Guide customers through setup, workflows, and training
- Monitor adoption, performance, and escalate risks
- Maintain CRM documentation and follow playbooks
- Collaborate with cross-functional teams and share feedback
Success Measures
- Timely completion of onboarding milestones
- Strong customer engagement and responsiveness
- Reduced early-stage escalations
- Accurate CRM records
Qualifications
- 1–2 years in Customer Success, Account Management, or Support
- Strong communication, organization, and multitasking skills
- Ability to learn and explain software platforms
- Preferred: OEM/dealership experience, CRM familiarity, SaaS/eCommerce exposure
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
