HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

The customer experience is at the heart of our DNA. As a Customer Experience Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company where customer service is valued.

JOB DUTIES AND RESPONSIBILITIES:

• Answer clients over the phone, by email or by live chat.
• Inform clients about the status of their delivery.
• Collect comments from clients and escalate particular cases if needed.
• Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.

REQUIREMENTS:

• Minimum of 2 years of proven success in a customer service role.
• Familiarity with logistics processes and terminology is preferred.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Should have previous experience with email, chat, and voice customer support.
• Strong problem-solving abilities and a commitment to resolving issues in a timely and efficient manner.
• Ability to adapt to a fast-paced environment and handle multiple priorities simultaneously.
• Experience working with CRM software or other customer service management tools.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.