HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Overview:
We are seeking a Customer Experience Center Agent to provide exceptional support to our business partners and customers. You will handle inquiries via phone, email, and live chat, ensuring timely issue resolution and contributing to service improvements in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries through phone, email, and chat
- Provide delivery status updates
- Escalate complex cases when necessary
- Identify and report recurring issues to improve service quality
Requirements:
- At least 2 years of customer service experience
- Strong communication and problem-solving skills
- Familiarity with logistics and CRM tools preferred
- Experience in voice, email, and chat support
Work Setup & Schedule:
- Onsite role
- Rotating shifts (9:00 pm – 3:00 am PH Time)
- Two days off per week (consecutive or non-consecutive)
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
