HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

The Customer Care role supports existing customers through accurate administration and timely online communication. Working closely with internal teams, the role ensures orders, records, and customer enquiries are handled efficiently and professionally.

Customer & Order Support

• Respond to customer enquiries via shared inbox in a timely, professional manner

• Triage and escalate enquiries to the appropriate team where required

• Process customer, e-commerce, and distributor orders accurately

• Process approved refunds according to company policies

• Refer sales enquiries to the relevant sales representative

Systems & Administration

• Enter and maintain accurate customer and order data in NetSuite

• Support new account setup and onboarding

• Maintain customer records, pricing, and product listings

• Process contracts via DocuSign

• Track assets, equipment registrations, and service documentation

Operational Support

• Liaise with logistics and sales teams on order updates and stock issues

• Provide general administrative support to sales teams

• Follow documented SOPs

• Identify and suggest process improvements

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.