HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

The role involves contacting creditors by phone and email to confirm details of debts disclosed by clients, recording verified information accurately, and preparing reports for Debt Fix’s Certification Department.

Key Responsibilities

• Review debtor credit files and identify listed creditors for verification.
• Contact creditors by telephone or email to obtain and confirm:
  • Account balances
  • Account or reference numbers
  • Date the debt was incurred
  • Type of account (secured/unsecured)
  • Details of any collateral or security (e.g., vehicle, property, asset type)
• Enter verified data into the Debt Fix database accurately and completely.
• Generate verification reports for use by Debt Fix’s Certification and Compliance teams.
• Follow up promptly with creditors for missing or incomplete information.
• Maintain professional communication and adhere to verification scripts and standards.

Key Skills and Attributes

• Excellent verbal and written English communication.
• Strong attention to detail and data accuracy.
• Professional and courteous phone manner.
• Ability to work to deadlines and manage competing tasks.
• Familiarity with financial terminology (secured vs unsecured debts).
• Proficiency in using CRM systems, spreadsheets, and online databases.
• Demonstrated reliability, discretion, and commitment to data confidentiality.

Experience and Qualifications

• Previous experience in call centre, credit verification, data entry, or financial services roles.
• Experience servicing Australian clients desirable.
• Competence in Microsoft Office and web-based systems.
• Training provided on Australian privacy and certification obligations under the Bankruptcy Act 1966 (Cth) and Privacy Act 1988 (Cth).

Performance Metrics

• Data accuracy (target: >98%)
• Average response time for creditor contact and verification
• Compliance with internal policies and reporting procedures
• Quality and completeness of verification reports

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.