HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Position Overview

The Conveyancing Paralegal is responsible for handling paralegal tasks, including answering phone calls, managing email correspondence, executing written and verbal instructions, and providing other specialized business services as required. The role requires maintaining a high standard of work under pressure while meeting established deadlines.

POSITION DESCRIPTION

• Answer phone calls, take messages, and route calls to the appropriate individuals.

• Respond to emails, correspondence, and inquiries.

• Prepare matters for settlement and attend to settlement proceedings.

• Enter and maintain data in spreadsheets, databases, and other systems.

• Generate reports and summaries from data as needed.

• Ensure all required documentation is prepared and delivered within established deadlines.

• Prepare meetings and ensure all participants have the relevant documents and information required.

• Perform any other tasks or duties as directed by management.

TEAM LEADER RESPONSIBILITIES

• Create an inspiring team environment with an open communication culture.

• Set clear team goals.

• Delegate tasks and establish deadlines.

• Oversee day-to-day operations.

• Monitor team performance and report on key metrics.

• Motivate team members.

• Identify training needs and provide coaching.

• Listen to team members’ feedback and resolve issues or conflicts.

• Recognize high performance and reward accomplishments.

• Encourage creativity and risk-taking.

• Suggest and organize team-building activities.

REQUIREMENTS:

• Bachelor's degree

• Relevant experience in conveyancing or a similar role.

• Proven leadership experience as a team leader or supervisor.

• In-depth knowledge of performance metrics.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.