Job Description
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Job Title:  Certification Support Officer
Req Id:  4166
Posting Start Date:  10/27/26

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Job Description: 

Debt Fix seeks to engage an offshore call centre team in the Philippines to assist with its Creditor Verification and Certification process. The role involves contacting creditors by phone and email to confirm details of debts disclosed by clients, recording verified information accurately, and preparing reports for Debt Fix’s Certification Department.

JOB DUTIES AND RESPONSIBILITIES

  • Review debtor credit files and identify listed creditors for verification.
  • Contact creditors by telephone or email to obtain and confirm the following information:
    • Account balances
    • Account or reference numbers
    • Date the debt was incurred
    • Type of account (secured/unsecured)
    • Details of any collateral or security (e.g., vehicle, property, or asset type)
  • Enter verified data into the Debt Fix database accurately and completely.
  • Generate verification reports for use by Debt Fix’s Certification and Compliance teams.
  • Follow up promptly with creditors for missing or incomplete information.
  • Maintain professional communication and adhere to verification scripts and standards.

REQUIRED QUALIFICATIONS

  • Experience servicing Australian clients is desirable.
  • Previous experience in call centre, credit verification, data entry, or financial services roles.
  • Competence in Microsoft Office and web-based systems.
  • Training will be provided on Australian privacy and certification obligations under the Bankruptcy Act 1966 (Cth) and Privacy Act 1988 (Cth).

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.

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