HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

We are looking for Business Account Agents (B2B) to continue driving our growth! If you thrive in a fast-paced, high-growth environment and want to be on the front line with our clients, this role is for you.

What is a typical workday?

• Filter and respond to client requests and questions via email or our client portal in English or Mandarin. Communicate clearly, listen to feedback, and incorporate it into recommendations.

• Operate as the lead point of contact for all day-to-day matters specific to your accounts.

• Process client claims for lost and damaged parcels.

• Act as the liaison between clients and account managers.

• Collaborate with internal teams to deliver excellence and results for your clients.

Business and Technical Skills

• Experience in customer service and client-focused solutions roles.

• Flexibility and ability to meet with customers.

• Strong communication, presentation, and influencing skills with stakeholders at all levels.

• Excellent problem-solving and task management abilities.

• Proven ability to manage multiple account projects simultaneously with attention to detail.

• Strong verbal and written communication skills (English and Mandarin).

• Ability to remain calm and professional in stressful situations.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.