HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

The overall purpose of this role is to manage, monitor and collect receivables in line with credit terms and policies in a manner that maximises cash collections and maintains customer goodwill.

Key Accountabilities include, but not limited to:

• Invoicing store and Supplier debtors

• Monitoring debtor account balances and collection of overdue debts

• Responsible for quality and consistency of advice provided to key stakeholders

• Completing work within reasonable timelines

• Responsible for managing and investigating disputes and enquiries

Duties include, but not limited to:

• Online allocation of receipts daily

• Processing comprehensive Tax Invoices

• Debt collection via email and telephone

• Account reconciliations as required

• Manage and investigate disputes and enquiries

• Liaise with internal customers, as required, to investigate disputes

• Answer email correspondence in a timely manner

• Maintain satisfactory filing system for completed work

• Maintain collection notes for each debtor account pertaining to collection activity including disputes and payment promises

• Issue and forward collection letters as required

• Highlight delinquent debtor accounts requiring escalation to AR Manager

• Maintain current customer contact details and update changes

• Additional duties as directed by the Accounts Receivable Manager, Financial Controller and Head of Finance

Qualifications

• At least 2 years of relevant experience

• Demonstrated skills in the delivery of debt collection services and credit management

• Experience and knowledge of SAP accounting system

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.