HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Purpose of the Position

The Accounts Receivable Officer role is responsible for accounts receivable and customer service in the finance team. This position requires a high attention to detail and accuracy and must be conducted in line with ’s Person Centred Approach and Mission, Vision and Values.

Assisting with our month end tasks, bank and GL reconciliations is also an important part of the role.

Key Accountabilities

• Perform the duties of the role in accordance with ’s Mission, Vision and Guiding Principles.

• Entering invoices into the finance system

• Processing customer receipts including cash, cheques and credit card

• Ensuring that customer receipts are accurately entered and allocated according to customer remittance advices

• Dealing with customer queries issues and discrepancies (including those received by email) in a timely manner

• Handling escalated AR queries

• Following up with debtor collections – via phone and email; and resolving collections

• Weekly and monthly debtors reporting

• Completing bank and other GL reconciliations as required

• Assisting with end of month and annual financial reporting

• Entering services and funding into our Care Management System and updating this for financial information as requires

• Reconciling financial discrepancies by collecting and analysing account information, including identification of issues and anomalies with billing clients through our Care Management System and recommendations for resolution

• Update financial data in Systems to ensure that information is accurate

• Assist Finance team with other accounting projects and tasks as required

• Working with internal stakeholders, in particular support advisors, to resolve any queries and issues in a timely and professional manner

• Undertake appropriate WHS training and comply with XXXX WHS policies and procedures. This includes job specific requirements as well as minimising any potential risks and reporting any hazards or incidents you may observe of be involved in.

• Other duties as directed from time to time.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field

• Minimum of 2 years of proven experience in accounts receivable and high-volume collections.

• Advanced proficiency in Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools

• Strong attention to detail and analytical skills

• Willingness to work on a night shift schedule

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.