HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
Overview
We are seeking a highly organized and process-oriented professional to help build our internal AI and workflow capability. This role is focused on improving operational efficiency, enhancing staff productivity, and applying AI tools to real business problems.
Key Responsibilities
- Analyze and document existing workflows across the business
- Identify inefficiencies and opportunities for automation
- Learn and apply knowledge of conveyancing and legal processes
- Develop AI prompts, templates, and standard operating procedures
- Support workflow automation projects from design to implementation
- Enhance document drafting and client communication processes
- Create clear process documentation and training materials
- Collaborate with management to drive productivity improvements
Qualifications
- At least three (3) years of experience in process improvement and/or business analytics
- Experience in using Artificial Intelligence (AI) tools
- Excellent written and spoken English
- Proven ability to learn and adapt to new business processes quickly
- Demonstrated interest in AI and emerging technologies
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
